Public Sector
Today, NextiraOne is working with public sector organisations across Europe to help them deliver more cost effective stakeholder services and meet the challenges of new e-government initiatives. Our expertise in communications services and broad experience in the public sector has provided us with genuine insights into the particular needs and goals of those who spend taxpayers’ money.
DERIVING VALUE FROM COMMUNICATIONS IN THE PUBLIC SECTOR
NextiraOne provides communications services to national governments and local authorities across Europe. We also serve many other public sector bodies, including healthcare and educational institutions, and NGOs. This broad experience in the public sector combined with our expertise in communications service has provided us with genuine insights into the particular needs and goals of those who spend taxpayers’ money and how they can directly benefit from the correct use ICT.
Communications technology and services allow those who run public sector organisations:
- to transform the quality of the services they provide to their stakeholders,
- to provide their staff with new tools that enable more efficient working practices,
- to consult with, advise and inform stakeholders and/or voters more quickly and effectively,
- to promote their activities and/or areas to wide audiences,
- and to cut costs.
| A key task for local government |
As more and more homes and virtually all businesses become connected to the Internet, local authorities have a growing duty to use the Internet and emails to communicate with their citizens. This duty is made even more pressing by the increasing prevalence of broadband. These technologies can be used: To keep citizens informed, To provide new online services, To promote tourism and local enterprises, and to attract new businesses, To make consultation programmes more effective.
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| Evolving toward new technology |
When it comes to new technology, all public bodies face certain constraints. Many are working to meet e-government rules and targets set nationally or by the EU. All have a duty to invest public money with great care, and must ensure that expenditure is justified by efficiencies, increased effectiveness and/or cost savings. However, the needs and expectations of every organisation’s stakeholders are different and it is important that each body sets its own policies and objectives. |
| Simplifying the development of new services |
One technology in particular makes the provision of new stakeholder services possible and affordable. IP (Internet Protocol) brings the technology that drives the Internet into a public body’s own information systems, and – because it uses open standards – makes affordable services that were one too expensive to consider. So the deployment of a secure IP infrastructure is almost always the first step that an organisation must take when seeking to simplify administrative services and facilitate stronger relationships between it and the people it serves. |
| Freedom from time and space constraints |
Many of those who work in the public sector are obliged to spend a great deal of time away from their desks, visiting other sites, other public bodies, private sector companies, or peoples’ homes. These workers can be given their own direct and secure access to all their organisation’s data that they are authorised to see – regardless of the time of day or their location. |
| Guaranteeing the security of information systems |
Invariably, much of the information that every public body holds is highly confidential. Often this applies to its stakeholders’ and employees’ personal data, and commercially sensitive material. The protection of data from unauthorised access is therefore an important priority for information systems throughout the public sector. |
| Enhancing every Citizen Interaction |
The use of advanced contact centre solutions can greatly enhance the way public sector organisations interact with stakeholders. Connecting the right people to the right information in real-time allows employees to respond quickly and effectively to citizens’ requests, greatly improving the quality of experience for both parties. It boosts the productivity and morale of staff and can help reduce operating costs. |
